Privacy notice, cookies, data protection
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
All about cookies – security link for general cookie information?
https://allaboutcookies.org/
How do you use cookies and other tracking tools?
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When you first enter the site, only essential cookies and scripts are loaded. In order to be able to use other areas of the site, other types of cookies and scripts (e.g. functional, advertising, analytics) are required and your permission is required.
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Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
This site has been designed using Wix. Wix uses cookies for important reasons, such as:
• To provide a great experience for your visitors and customers.
• To identify your registered members (users who registered to your site).
• To monitor and analyse the performance, operation and effectiveness of Wix's platform.
• To ensure our platform is secure and safe to use.
Wix essential cookies
In general, the cookies which are initially placed on your Wix website may be categorised as essential cookies. However, considering that the Wix platform gives the site’s owner the ability to add multiple components, codes, third-party applications...and so on, this website may include other types of cookies which might require specific settings. Examples of essential cookies: please email josephtherapies@yahoo.com and a copy will be sent to you of essential security, anti-fraud, system effectiveness measurement, etc.
What isn't covered by the Cookie Banner?
There are elements and apps that the cookie banner cannot control. In other words, Wix cannot guarantee that the cookie banner is able to block potential non-essential cookies from these parties:
• Third-party apps from the app market
• Custom code can be categorised so browsers can recognise their purpose. Learn about categorising custom code.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at josephtherapies@yahoo.com.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at josephtherapies@yahoo.com.
Your data - Client privacy notice and the
ICO, Information Commissioner’s Office
Version 1 November 2024
The ICO's role is to uphold information rights in the public interest. The legislation they cover include:
This privacy notice tells you what to expect us to do with your personal information
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
What information we collect and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Gender
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Pronoun preferences
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Occupation
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Payment details (including card or bank information for transfers and direct debits)
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Information relating to compliments or complaints
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Client account information
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Any other personal information required to comply with legal obligations
We collect or use the following personal information to protect client welfare:
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Names and contact information
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Client account information
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Emergency contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Account information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
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Your right to erasure - You have the right to ask us to delete your personal information.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
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Your right to object to processing - You have the right to object to the processing of your personal data.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us at josephtherapies@yahoo.com
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
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Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
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Directly from you
How long we keep information
Client notes will be held securely, with your notes and any identifying information held separately, for 6 years. Your contract will be held as a paper copy in a lockable filing cabinet and in a separate location from your client notes. Notes are kept on a computer which can be accessed only by the counsellor, password protected, VPN protected, fingerprint protected, and with any identifying information removed.
Others we may share information with
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Emergency services
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Duty of care, BACP Good Practice in Action 057 legal resource:
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I have a duty of care to you (BACP, GPiA legal resource). I will make every effort to speak with you - and/or contact you - should I become concerned that you are experiencing suicidal thoughts, are contemplating suicide, or are planning to end your life, or to cause harm to another person. I may decide to contact your Emergency Contact or your General Practitioner.
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Referral, BACP Good Practice in Action 057 legal resource:
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I will use the following resources to help me make a decision: my registration body’s Ethical Decision-Making Framework (BACP), BACP Ethics Officers, my Clinical Supervisor or a suitably experienced and trained professional should I be unable to access.
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My actions may also include consideration of safeguarding, particularly in the case of adult clients who may be “defined as vulnerable if they’re dependent on others for support, are at risk of neglect or abuse, or are unable to protect themselves from harm or exploitation” (BACP GPiA 030). I will make every effort to discuss safeguarding after careful consideration, and would prefer to take action in collaboration with a client, however, in some circumstances this may not be possible and I will document my decision-making process and consult with professional referral services, my Clinical Supervisor, and consider talking to the BACP Ethics Officers.
How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint